Frequency Asked Questions

FAQs

We’ve created a collection of our most frequently asked questions so you can have the answers you’re looking for right at your fingertips! 

What payment options are available?

Orders placed through our website can be purchased using Visa, Mastercard, American Express, T/T, Western Union, or PayPal online financing.

Are custom logo available?

Typically, we are able to provide custom logo according to their requirements. Additional fees may apply.

Can I pick up my order instead of having it shipped?

No! We provide door to door service. 

Do you sell used or refurbished products?

No, we only sell new salon equipment. To search for additionally discounted items, we recommend following our Instagram account to know more Sales & Clearance products.

Are there discounts for ordering multiple items?

Hongrui Beauty offers salon equipment package pricing. For more information about our Salon Package requirements, click here. 

 

  • After-sales support

    We guarantee 24/7 customer support on our official website. Our after-sales engineers are readily available to assist with any issues, and we also provide door-to-door service if necessary. Place your trust in our professional and convenient solutions for complete peace of mind.

  • ODM & OEM services

    Our customizable equipment is designed to meet the unique needs of your business, helping it reach its full potential. With our expert customization services, your business can experience significant improvements and growth. Trust us to tailor our product to your specific requirements and see the positive impact it can have on your business. (MOQ applies.)

  • 1-on-1 training by experts

    Learn how to most effectively use your new beauty equipment with our professional 1-on-1 live video training sessions. Our experienced instructors will guide you through every step, ensuring you feel confident and knowledgeable in using your machine. We’ll also provide a framed certificate of completion upon request.

WHY CHOOSE HONGRUIBEAUTY

With clients in over 85 countries worldwide, our aesthetic equipment has gained a widespread reputation for being effective and reliable. From North America to Europe to Australia, our aesthetic equipment has gained the support of salons and institutes worldwide. Discover the difference for yourself!

  • High quality effective machine
  • 3 year warranty from the date of delivery
  • Reliable customer service 7 days a week
  • Full personal training on how to operate the equipment
  • Protocols 
  • Review of your existing website and free digital assets
  • Presence in the MShape Beauty global database to refer clients to your location
  • Marketing advice and brochure design 
  • Additional packages including social media marketing and advertising, website design (optional, extra cost will apply)
  • Ongoing technical support