Our team has more than 7 years of trade import/export experience, and we have successfully exported to more than 45 countries worldwide.

Our packaging process is as follows:  Following QC testing, each Hongrui Beauty machine is packed in a super durable air freight box made from metal & wood, with 15mm fireproof thick foam inside.  The box has solid 1mm black fireproof exterior coating outside, and the center is 13mm solid wood. Only our company uses the extremely solid 13mm thick box (others use a 3 - 5mm thick box or only a paper box.)

Please note that we cannot deliver to PO Box addresses.  If you provide a PO as your shipping address, your order will be canceled and you will receive a refund of the full amount you paid minus transaction fees (2.9%-7.9%).  Please provide a physical shipping address such as a home or office address.

Free shipping to Worldwide:

Delivery is FREE, no minimums. We also understand that everyone worldwide also loves free shipping, and we are here to serve our clients globally.   Therefore we make the buying process easier and happier, by giving all orders worldwide FREE delivery.

Which couriers are used for delivery?

Orders are shipped by UPS, DHL or FedEx, depending on your country and region. Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website: Track Order. Or you can use the shipping carrier's website, as you prefer.

Will I need to pay customs duties?

Hongrui Beauty is also pleased to offer tax free delivery, including complete customs clearance service, to the following countries on the list below.  This list is not exclusive and is also subject to change without notice.   Please contact us for more details to verify eligibility.

Notice: only delivery of equipment is duty tax free.  Delivery of consumables such as liquids and gels may be subject to import taxes.

Eligible for tax-free delivery of equipment:

Australia

Belgium

Canada

Denmark

Finland

France

Germany

Hong Kong

Ireland

Italy

Japan

Netherlands 

Norway

Spain

Sweden

Switzerland

Thailand

UAE

United States

United Kingdom 

For deliveries to all other countries, the customer is, by default, responsible for customs clearance, including payment of relevant import taxes.

How long will it take to get my order? 

Once you place an order, processing begins and this usually takes 1-5 business days.  In some situations, such as a period when inventory replenishment is in process, processing times could be longer.  You will receive an email once your order is shipped.

Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location.  If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location.    Alternatively you may simply keep in mind the following conservative estimates:

Transit time for in stock products to the following countries will be approximately 3-7 business days. 

• USA

Transit time for in stock products to the following countries will be approximately 3-15 business days. 

• Australia
• Belgium
• Brazil
• Canada
• Denmark
• Finland
• France
• Germany
• Hong Kong
• Hungary
• Ireland
• Italy
• Japan
• Malaysia
• Netherlands
• New Zealand 
• Norway
• Romania
• Singapore
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• UAE
• United Kingdom 
• Vietnam 

Transit time for in stock products to most other countries will be approximately 8-25 business days.  If your location is not listed above, we may still be able to ship to your address, and you can contact us to confirm and to find out the approximate shipping time and any additional costs.

Machines that are made to order by our factory will take approximately 10-20 business days.

Shipping Delays:

Hongrui Beauty is not responsible in the event your package is not received within the time frames estimated above, as there can be unforeseen delays caused by third party couriers.  Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 calendar days from the date of order).We try to exceed your expectations and deliver without delay.  Thank you for your understanding.

Packages Lost in Transit or Missing Packages:

Hongrui Beauty is not responsible for lost or stolen shipments, should such damage or loss  occur during the shipping process handled by third party couriers.  The courier is responsible.

Therefore, please understand that no automatic refunds will made in event that a package is lost, stolen during the shipping process.  However, we will file a claim with the relevant courier, including submission of all required documentation, to recover any lost items.  We guarantee that you will receive your order.

Damaged Packages:

If your item arrives damaged, you must report the damage to us within 7 calendar days of delivery (including photos of the product and of the packaging, as well as a video) to be eligible for a free replacement.  To report a damaged item, please email hongruibeauty@gmail.com.  For more information, read our warranty police.

Re-routed or Refused Packages and Import Tariff Refusals:

Orders re-routed to a different delivery address by you will not be eligible for any refunds.  

Please do not refuse any delivery unless advised by us to do so.  In some cases refused deliveries are destroyed.  Orders for which delivery is refused by you on your own (for any reason, including your perception that their are apparent shipping damages) will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.

If your order is refused by the customs authorities  in your country and cannot be delivered, you are eligible for a free replacement at no extra cost, or a refund minus shipping costs (20% is deducted for shipping costs).

Please note that many packages do require a signature on delivery to ensure safe delivery.  Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.

Thank you for your understanding.