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TRAINING & CERTIFICATION
This spa machine includes a personal training session with an expert instruction.
Contact us after you receive your delivery to schedule your training session by Zoom or FaceTime.
Ask a question about this product anytime.
DELIVERY
We offer free delivery for all US orders.
Shipping times for orders in the US:
- Delivered in 3 - 7 business days for most products.
Rest of the world:
- Delivered in 3 - 7 business days for most products.
*Some equipment may require additional preparation time of 1-7 business days.
Full shipping policy.
We offer a 30 day money back guarantee for all products, as well as a product quality guarantee & warranty for all machines.
Full refund policy.
WARRANTY
HongruiBeauty is committed to providing the best quality spa equipment. Whether it’s for your business or for yourself, you need your machines to perform effectively and reliably for years to come.
- Warranty period for main machine: 3 year from date of delivery
- Warranty period for spare parts: 1 year from date of delivery
- Support after the warranty period: HongruiBeauty will continue to provide free technical advice and parts at cost.
CUSTOMIZATION & WHOLESALE
We fully support logo customization and can add your brand logo to the machine body and/or the start-up screen for most all of our professional beauty machines.
logo customization is FREE.
The time to prepare your machine will require 3-5 business days, depending on your requirements.
If you have any questions or want to confirm if the machine you will order qualifies for logo customization, please contact us: +86 15879222763. Or use the chat function on the bottom right corner of this website.
We also offer wholesale pricing on bulk orders to qualifying businesses. Additionally we offer drop shipping services if you have a retail store.
More information and application for wholesale account is available contact us.
Thank you for choosing HongruiBeauty
FAQs
What is the warranty for your machines?
For machines, we offer a one-year warranty for the main machine and a three-month warranty for spare parts.
Is it safe to order from you?
Yes, it is safe to order from us. We have over 10 years of experience and we sell to customers in America, Canada, Europe, Japan, and Australia. If you have any questions, please feel free to contact us via email or WhatsApp. We are happy to help you.
Do you offer coupons for orders?
Yes, we offer discounts and free gifts according to the order amount. The more you order, the better the price.
How long does shipping take?
After we ship your order, it usually takes 3-7 working days to arrive.
Do you provide a manual and video?
Yes, we provide a manual and video for operation. We will send it to you via email after you place an order.
What special services do you offer?
We offer drop shipping and wholesale services. If you are interested, please contact us.
Can you customize machines and logos?
Yes, we can customize machines and add private logos.
Do you offer financing?
No, we do not offer financing. We accept full payment before arranging the order.
How can I track my order after payment?
We will send you an email with the shipping time and tracking information after you place the order.
What should I do if I receive a damaged item?
Please check the item carefully before signing for it. If the item is damaged, you can get compensation from the shipping company and contact us for further assistance.
Will I need to pay customs fees?
Yes, you may need to pay customs fees depending on your country's import taxes. Please note that our prices do not include destination import taxes.
How do I return an item?
Our policy lasts for 15 days. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for return shipping. Once we receive the item and check it with no problems, we will arrange for a refund within 2 working days.